Return & refund policy

This policy covers paid subscriptions to ClaimCircuit purchased directly from ClaimCircuit Technologies LLC. Trials, free workspaces, and unpaid environments are not eligible for refunds because no payment is taken.

• Monthly plans bill on the same day each month, in advance, until cancelled.
• Annual plans bill once per year, in advance, until cancelled.
• Usage-based add-ons bill in arrears and are itemized on each invoice.
• Taxes are added where required by law and shown separately on the invoice.

You can cancel any subscription from the workspace billing settings or by writing to support@claimcircuit.com. Cancellation stops the next renewal. Your workspace stays available through the end of the period you have already paid for; no further charges are made after that.

Annual plans cancelled mid-term remain active until the end of the paid term. We do not auto-prorate annual cancellations into refunds — see the refund section below for case-by-case exceptions.

ClaimCircuit does not advertise blanket money-back guarantees. Refund requests are reviewed individually and decided in good faith. We typically issue a refund or service credit when:

• We charged the wrong card, the wrong amount, or duplicated a charge.
• A workspace was unable to access core functionality for an extended period because of a confirmed defect on our side.
• An annual plan was renewed within a short window and never used after renewal.

Approved refunds are returned to the original payment method within ten business days of approval. Where a refund to the original method is not possible (for example, an expired card), we issue an equivalent service credit on the workspace.

• Pass-through fees from third-party providers (for example, payment processing fees, telephony, or AI gateway usage already consumed).
• Custom implementation, migration, or training services already delivered.
• Periods after a workspace was suspended for breach of the ClaimCircuit acceptable use policy.

When a customer signs an order form, master subscription agreement, or other written contract with ClaimCircuit Technologies LLC, the refund and termination terms in that contract control. The defaults in this policy apply only where the contract is silent.

Please contact support@claimcircuit.com before filing a chargeback. We can almost always resolve a billing question faster than a card network can. Chargebacks filed without contacting us first may pause workspace access while the dispute is reviewed.

Billing and refund questions: support@claimcircuit.com. Contracts and order forms: legal@claimcircuit.com. Postal correspondence: ClaimCircuit Technologies LLC, 119 Martin Luther King Jr Blvd, Savannah, GA 31401, United States.